MY STRENGTHS
Advanced Security and Incident Response: Expert in cyber threat intelligence, incident response strategies, and developing standard operating procedures. Proficient in managing escalations and crisis situations.
Artificial Intelligence and Ethics: Strong knowledge in artificial intelligence, generative AI, and ethics in AI. Skilled in leveraging AI for process improvement and decision-making, with a focus on digital governance and ethical considerations.
Geopolitics and International Relations: Deep understanding of geopolitical contexts and international relations, enabling strategic planning and policy interpretation tailored to regional and global markets.
Public Policy and Governance: Experienced in navigating law, government regulations, and public policy. Capable of crafting policies and playbooks that align with legal and ethical standards.
Strategic and Tactical Analysis: Proficient in strategic thinking and intelligence, including the use of advanced OSINT, SIGINT, and IMINT for comprehensive threat and risk analysis.
Investigation and Research: Highly skilled in conducting in-depth investigations and utilising emerging technologies to gather critical information and insights.
Communication and Media Strategy: Effective communicator with experience in media relations, public announcements, and crafting communication strategies for diverse audiences.
Mitigation and Risk Management: Adept at developing mitigation strategies to manage online and offline risks, focusing on user safety and brand integrity.
Process and Playbook Design: Skilled in process design and playbook ideation, enhancing operational efficiency and response capabilities.
Leadership and Team Management: Strong leadership skills, demonstrated in guiding teams, driving results, and fostering teamwork in dynamic environments.
Negotiation and Persuasion: Proficient in negotiating and persuading stakeholders, ensuring alignment and cooperation across various groups.
Analytical Skills and Data Interpretation: Advanced capabilities in analytics and data interpretation, utilising data to inform strategic decisions and improve processes.
Time Management and Organisational Skills: Effective at managing time and prioritising tasks to meet deadlines and achieve goals in fast-paced settings.
Commercial and Strategic Awareness: Strong commercial awareness with the ability to apply strategic thinking to business challenges, driving growth and innovation.
CAREER OVERVIEW
I built a career centered around trust and safety, cybersecurity, crisis management, and risk management.
With over 16 years of experience, I established myself as a leader in handling complex security issues, particularly in the technology and online community sectors.
Key Roles
Trust and Safety Program Manager, TikTok (2023–Present): I currently manages safety and integrity programs for the France/Belgium markets at TikTok. I leverages deep market knowledge and strategic intelligence to enhance user safety and satisfaction. My role involves significant incident response handling, crisis management, and stakeholder engagement.
Global Incident/Crisis Manager, TikTok & Airbnb (2017 to 2019 and 2020–2023): Prior to my current role, I led global responses to crises and major incidents involving geopolitical events, violent extremism, and organised crime. I developed strategies for mitigation, led cross-functional teams, and implemented comprehensive incident response frameworks.
Team Coordinator/Supervisor, Airbnb (2017–2020): I coordinated trust and safety operations related to property security and personal safety. I played a key role in crisis management, developed and supervised training programs, and managed stakeholder relations.
Team Coordinator/Supervisor, Squarespace (2014–2017): At Squarespace, I managed customer support operations, focusing on email and live chat channels, and led teams to ensure efficient and effective customer service.
Skills and Expertise
I’m highly skilled in areas including artificial intelligence, digital governance, strategic and tactical intelligence, and international relations.
I have a robust background in developing and implementing policies, leading teams, and crafting mitigation strategies to manage both online and offline risks.
Education and Certifications
I hold a Diploma in Cyber and Digital Security from IBAT College Dublin and has completed various certifications in Artificial Intelligence/Generative AI and Large Language and Foundation Models, including courses focused on generative AI and ethical considerations.
Recognition
Throughout my career, I have been recognised for my contributions, including awards including multiple eBay Spot Awards for my work in trust and safety.
Languages
I’m native in French and fluent/near native in English, with working knowledge of Spanish, enabling myself to operate effectively in multilingual environments.